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Inside the episode...
Christoph’s career journey from design to product coaching
Why service blueprints are a game-changer for product teams
The "mapper method" and how it helps teams collaborate better
The importance of rough, unfinished sketches in the feedback process
Best practices for online collaboration using virtual whiteboards
Tools and methods for aligning product teams around a shared vision
How visualizations foster stronger, more productive team discussions
The role of service blueprints in connecting customer journeys to business processes
Mentioned in this episode:
Christoph Steinlehner's Substack Mapper Club
Virtual whiteboards (Miro, Mural)
Todoist app
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